Privacy Policy

Last updated: 2025-11-25

1. Overview

This Privacy Policy explains how Pocket Animal Audio Pty. Ltd. (“we”, “us”, or “our”) collects, uses, discloses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, products, apps, or services (“Services”), you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Information you provide directly

• Name
• Email address
• Postal or billing address
• Phone number
• Account login details
• Payment information (processed via secure payment providers)
• Support or communication history

Information collected automatically

• IP address
• Device information
• Browser type
• Usage data, including pages viewed, session duration, or app interactions
• Cookies and behavioural analytics

Optional / conditional (only include if applicable)

• Location data (GPS or IP-based)
• Audio, image, or video data (e.g., if you upload media)
• User-generated content (feedback, reviews, comments)
• Technical logs from connected hardware or devices

3. How We Collect Personal Information

We collect personal information in several ways, including:

• When you use our website, app, or services
• When you create an account
• When you communicate with us (email, contact forms, support tickets)
• Through cookies, analytics tools, and tracking technologies
• Through third-party integrations you authorise (e.g., payment processors, authentication services)

4. Why We Collect, Use & Disclose Personal Information

We may collect and use your personal information for the following purposes:

• To provide and improve our Services
• To verify your identity
• To process payments and invoices
• To provide customer support
• To communicate updates, notifications, or marketing (you may opt out anytime)
• To customise or improve user experience
• To comply with legal obligations
• To protect the security of our systems and users

5. When We Share Personal Information

We do not sell personal information.

We may share personal information with:

• Service providers (e.g., hosting, analytics, payment processors)
• Professional advisers (lawyers, accountants, auditors)
• Regulators or law enforcement where required by law
• Parties involved in a business transaction (e.g., merger, acquisition), subject to confidentiality

All third-party service providers are required to comply with applicable privacy obligations.

6. Overseas Disclosure

Some of our service providers may be located outside Australia, including in [list countries if known, e.g., USA, EU, Singapore].
When we transfer data internationally, we take reasonable steps to ensure the recipient complies with the APPs or equivalent safeguards.

7. Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Authentication
• Analytics
• Remembering user preferences
• Improving website/app performance

You may disable cookies through your browser settings, but some Services may not function properly.

8. Security

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access, modification, or disclosure

Security measures may include encryption, access controls, network protections, and regular audits. However, no method of digital transmission is completely secure.

9. Accessing or Correcting Your Personal Information

You may request:

• Access to the personal information we hold about you
• Corrections to inaccurate or outdated information

Requests can be made using the contact details below. We will respond within a reasonable timeframe, usually within 30 days.

10. Data Retention

We retain personal information only for as long as required for:

• The purpose for which it was collected
• Legal or regulatory obligations
• Legitimate business interests

After this period, information is securely deleted or anonymised.

11. Marketing Communications

We may send you email updates, newsletters, or promotional offers.
You may opt out at any time by:

• Clicking the “unsubscribe” link, or
• Contacting us directly

12. How to Make a Privacy Complaint

If you have concerns about how we handle your personal information, please contact us first. We will investigate and respond promptly.

If you are not satisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au
Phone: 1300 363 992

13. Contact Us

For questions, requests, or complaints regarding this Privacy Policy:

Pocket Animal Audio Pty. Ltd.
Email: info@woovebox.com
Address: 213 Olinda-Monbulk Road, Monbulk, Victoria, Australia
Website: woovebox.com

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on our website with a revised “Last updated” date.